Responsibilities:

• Field incoming client communications via phone, chat, and the online customer portal.
• Help end users administer PerfectServe applications and manage accounts.
• Train users on best practices for the phone, mobile, and web interfaces.
• Own basic‑to‑advanced troubleshooting of message delivery and content issues; identify root causes and apply configuration changes.
• Design, configure, and deploy custom application workflows based on best practices.
• Build and revise user accounts and schedules according to established standards.
• Work with end users and hospital IT staff to resolve connectivity issues.
• Collaborate with customer success, integration, and technical teams on escalated issues.

Requirements:

• Located within the United States and able to start around April 2026.
• Willingness and excitement to work evenings or overnights and at least one weekend day; ability to work some holidays.
• Strong technical aptitude and excellent analytical and troubleshooting skills.
• Excellent written and verbal communication and high customer empathy.
• Ability to work in a fast‑paced environment and prioritize competing tasks.
• Access to high‑speed internet and willingness to have camera on in meetings.
• Commitment to 100% attendance during the first 60 days of training (M–F, EST).

Benefits:

• Remote‑first work environment.
• Health, dental, vision, life, and disability insurance effective day one.
• 401k with match, immediately vested.
• 17 company holidays, 2 floating holidays, and competitive PTO.
• Internal advancement opportunities.

Why Join Us?
PerfectServe is transforming healthcare communication to speed up care, reduce length of stay, and reduce clinician burnout, and you’ll help frontline providers use tools that directly affect patient outcomes. You’ll join a transparent, growth‑oriented team that values authentic communication and collaboration.

Eligibility:
Applicants must reside in the United States and be able to meet schedule and connectivity requirements.

How to Apply:
Apply via the Greenhouse application form for this role; the company requests that applicants do not use AI tools to generate application materials.