Customer Support Specialist

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Customer Support Specialist

  •   3 Vacancy
  • 412 Views

Experience

1 Year

Employee type

Full Time

Position

Entry to Mid-Level

Offer Salary

$40,300.00 - $48,350.00 /yearly

For Freelance

No

Application deadline

07 Jul, 2025

Job Description

Cars Commerce is on a mission to simplify the car buying and selling experience through leading platforms like Cars.com, Dealer Inspire, AccuTrade, and the Cars Commerce Media Network. As a Customer Support Specialist, you’ll be on the front lines of communication, resolving inquiries and providing excellent service to both dealers and consumers via phone, email, chat, and text.

Responsibilities

  • Develop deep product knowledge of Cars Commerce tools and services
  • Deliver excellent customer support across multiple channels: phone, email, chat, and text
  • Track and document interactions and resolutions using Salesforce
  • Escalate complex inquiries to Tier 2, Product, and Technical Support teams as needed
  • Support dealers, consumers, and internal teams with professionalism and empathy
  • Achieve individual and team service level goals
  • Perform additional duties as assigned to support team success


Benefits

  • Medical, Dental & Vision Insurance
  • New hire stipend for home office setup
  • Generous PTO
  • Paid Holidays + Floating Holiday + Volunteer Day + Recharge Day
  • “Refuel” recognition program offering extra paid time off
  • Career growth opportunities in a collaborative, values-driven culture
  • Named a U.S. News & World Report Best Company to Work For in 2024

Qualification

  • Customer-focused mindset with the ability to engage non-technical customers
  • Excellent communication, time management, and organizational skills
  • Strong work ethic, accountability, and team spirit
  • Familiarity with MS Office and Windows; technical aptitude a plus
  • Experience with online media and CRM systems like Salesforce preferred
  • Ability to adapt quickly and solve problems creatively
  • Comfortable working independently and delivering high-quality work
  • Availability to work evening and/or weekend shifts
  • Uses sound judgment and demonstrates professionalism
Skills
Customer Service
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Job Overview

  • Experience

    1 Year

  • Location

    Remote, United States of America

  • Offered Salary

    $40,300.00 - $48,350.00 /yearly

  • Qualification

    Entry to Mid-Level

  • Functional Area

    Customer Support

  • Degree Level

    Bachelors

  • Industry

    Customer Support

  • Date Posted

    3 days ago

  • Apply Before

    07 Jul, 2025

Apply Now
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Cars Commerce

Since 1998

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Job location

Cars Commerce
Cars Commerce
Customer Support Specialist
  3 Vacancy - Full Time
 Remote, United States of America