Customer Success Representative
Customer Success Representative
- 1 Vacancy
- 370 Views
Experience
2 Year
Employee type
Full TimePosition
Mid Level
Offer Salary
$21.63 - $21.63 /hourly
For Freelance
No
Application deadline
07 Jul, 2025
Job Description
Join the Event Services team at Outside Interactive, Inc., a premier hub for outdoor, wellness, and endurance enthusiasts. As a Customer Success Representative, you'll support customers across athleteReg and FinisherPix. You'll be the go-to for inquiries, troubleshoot technical issues, lead onboarding, and contribute to continuous product and support improvements.
Responsibilities
- Respond to customer inquiries via Zendesk and phone, ensuring first-contact resolution
- Troubleshoot and resolve complex support issues, file bug reports, and escalate when necessary
- Handle escalated tickets and assist with bulk refunds, transaction disputes, and funds pulls
- Develop deep product knowledge and deliver high-quality service to customers and event directors
- Maintain help center articles and conduct quality reviews of onboarding support tickets
- Track recurring issues and recommend scalable solutions
- Collaborate with CS and product teams to drive service improvements
- Lead onboarding and training of new Tier 1 support agents and assist with product launches
Benefits
- Fully remote role with flexible scheduling
- Salary range: $21.63 to $24.00 per hour
- Health, vision, and dental insurance
- Retirement plan options
- Flexible Time Away (FTA) and paid sick leave
- Supportive, mission-aligned work culture
- Access to outdoor industry tools, content, and learning opportunities
Qualification
- 2+ years in customer support with a proven track record of excellent service
- Hands-on experience with Zendesk and Google Suite or similar platforms
- Strong time management, detail orientation, and ability to multitask
- Excellent written and verbal communication skills
- Self-motivated and solution-oriented mindset
- Endurance event experience (registration, production, or volunteer work) is a plus
Skills
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Job Overview
-
Experience
2 Year
-
Location
Remote, United States of America
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Offered Salary
$21.63 - $21.63 /hourly
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Qualification
Mid Level
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Functional Area
Customer Support
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Industry
Customer Support -
Date Posted
1 week ago
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Apply Before
07 Jul, 2025
Outside Inc.
Since 2018
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Website
https://www.outsideinc.com/ -
Location
Boulder, Colorado, United States of America
Job location
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