Full Time
Job Description:
Williams-Sonoma Inc. is hiring full-time Customer Service Representatives to join their remote team! If you're located in Georgia and passionate about helping people, this is your chance to work from home, solve customer issues with integrity, and represent a beloved brand.
Responsibilities
- Respond to customer inquiries via phone with empathy and efficiency
- Troubleshoot issues and provide clear, solution-oriented responses
- Process adjustments, returns, and resolutions within guidelines
- Handle escalations with professionalism and follow-up
- Stay informed on product and policy updates
- Collaborate with teammates and leadership for continuous improvement
- Maintain data confidentiality and customer trust
- Participate in training and provide feedback to enhance service experience
Qualification
- 1+ years of experience in customer service (retail, call center, or hospitality preferred)
- Excellent verbal communication and conflict resolution skills
- Strong problem-solving mindset
- Dependable and trustworthy with high integrity
- Ability to work in a performance-driven, fast-paced environment
- Tech-savvy with ability to use multiple systems simultaneously
- Quiet home office with stable, high-speed internet
- Must meet technical requirements (Windows 10/11 or Mac OS 13+, 6GB+ RAM, USB headset, webcam, Chrome browser)
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Location
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Williams-Sonoma, Inc
Customer Service Representative
10 Vacancy
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Full Time
Remote – Must reside in Georgia, USA, Remote, United States of America
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Williams-Sonoma, Inc
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Year founded1956
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Emailcustomerservice@williams-sonoma.com
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Websitehttps:/williams-sonoma.com/
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AddressSan Francisco, California, United States of America